IGYRO PRIVACY POLICY
This is the privacy policy of iGyro (referred to as “we” or “us”). We respect and protect the privacy of our clients. This privacy policy tells you how we collect and use information.
The term “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained.
We do not collect personal information about you if you are merely browsing our website.
By using www.igyro.com.au (“our website”), or using iGyro ("our software”), providing your Personal Information or subscribing to our subscription model you accept the terms of our Privacy Policy.
We will amend our privacy policy from time to time as the law changes or as circumstances change. We will not notify you directly of any change. All changes will be updated on our website and other places that we display our privacy policy. You consent to any changes.
Personal Information – if you contact us via email or through our website, we will collect the email address you nominate and any other identifying information you provide such as a name, phone number and postal or residential address.
Please do not give us information that we do not request.
If you provide us with information about another person then you do so on the grounds that you are authorised to provide that Personal Information to us and you undertake to advise that person that their Personal Information has been provided to us within a reasonable time and you will refer them to this privacy policy.
Other than circumstances such as unlawful activity or serious threats to life, health or safety we will not share your Personal Information except in accordance with the terms of this privacy policy.
Australian Privacy Principle 1 – Open and transparent management of personal information.
1.1 The kinds of Personal Information that we may collect and hold includes, but is not limited to:
(a) The full name address and contact details of individuals;
(b) The full name address and contact details of businesses and corporate entities;
(c) Telephone numbers;
(d) Email addresses;
(e) List of staff names of our clients;
(f) Professional advisors’ details;
(g) Builders licence numbers;
(h) Any other details you provide to us.
1.2 This Person Information will be collected:
(a) If you enter your details on our website;
(b) From information that you provide to us;
(c) When you make payment to us;
(d) When you enter details into iGyro;
We hold your information as follows (this information is only available to IGyro and its employees):
(a) We retain a database of clients which is maintained on iGyro’ database, which is hosted within world class Australian data centres. Access to the database is available only to staff of iGyro;
(b) We retain a database of the information you enter into iGyro. This information may relate to Clients, Jobs, Job Costs, Suppliers, Supplier pricing.
1.3 We will collect, hold, use and disclose personal information for the primary purpose of:
(a) Providing access the iGyro software to you;
(b) Collection of payment from you;
(c) what other purposes?
(d) To provide you with product updates and offers.
1.4 We may send you marketing information if you have consented to the receipt of that information.
1.5 If you believe that we have breached the Australian Privacy Principles or a registered PP Code (if applicable) then you should make contact with iGyro via support@igyro.com.au.
1.6 Upon receipt of a complaint, we will investigate that complaint and we will use our best endeavours to revert to you within 30 days. If we form the view that a request or complaint will take longer to resolve than 30 days, then we will advise you of this and of the anticipated date.
Australian Privacy Principle 2 – Anonymity and Pseudonymity
2.1 You have the option of not identifying yourself or of using a pseudonym when you deal with us in relation to a particular matter.
2.2 However, if you do not identify yourself or you use a pseudonym, then we will be unable to provide you with any services or other products as it will be necessary to have certain details in order to provide any services to you. You accept that if you deal with us anonymously or using a pseudonym, that we may not be able to fulfil any functions or services for you.
Australian Privacy Principle 3 – Collection of Solicited Personal Information
3.1 We will only collect Personal Information if it is reasonably necessary for one or more of our functions or activities and in particular if it is necessary to provide you with the functions or services you have engaged us to provide.
3.2 The Personal Information we collect about you will be limited to the information that we need to provide to you the functions or services you have engaged us to provide.
3.3 We will not collect or require you to provide any sensitive information as that term is defined in the Privacy Act 1988 CTH.
Australian Privacy Principle 4 – Dealing with unsolicited Personal Information
4.1 We request that you do not provide us with any Personal Information which we do not request from you. If you do provide us with Personal Information we have not requested we will, within a reasonable time, determine whether that information is reasonably necessary for one or more of our functions or activities.
4.2 If we determine that we could not have collected the unsolicited information for the purposes of providing goods and services to you, then we will destroy the information as soon as possible or ensure that the information is de-identified.
4.3 If the unsolicited information that you provide to us is information we could have collected for the purpose of our functions or activities then we will deal with the information as outlined in the remainder of this privacy policy.
Australian Privacy Principle 5 – Notification of the collection of Personal Information
5.1 If we collect Personal Information about you and you have not provided that information to us, then we will take reasonable steps to ensure that you are notified that we hold the Personal Information. We will notify you:
(a) Of our identity;
(b) The circumstances of the collection of the information;
(c) If the information is required or authorised under a law or court / tribunal order then we will advise you that the collection is so required or authorised;
(d) The purposes for which we have collected the personal information;
(e) The consequences (if any) if the Personal Information is not collected by us;
(f) Any other entity, body or person or the types of entities bodies or persons to which we would usually disclose personal information of the kind collected;
(g) That our privacy policy contains information about how you can access the Personal Information that is held by us and to seek correction of that information;
(h) That our policy contains information about how you can complain about a breach of the Australian Privacy Principles or a registered APP Code (if any) that binds us and how we will deal with such a complaint;
(i) Whether we are likely to disclose the Personal Information to overseas recipients.
Australian Privacy Principle 6 – Use or disclosure of Personal Information
6.1 If an entity holds Personal Information which was collected for a particular purpose then the entity must not use or disclose that information for any other purpose unless:
(a) The individual has consented; or
(b) The individual would reasonably expect the entity to use or disclose the information for the secondary purpose which needs to be related to the primary purpose.
Australian Privacy Principle 7 – Direct marketing
7.1 We may use your Personal Information for direct marketing purposes.
7.2 You can easily request that we stop direct marketing to you by requesting the cessation of direct marketing material through email to iGyro support@igyro.com.au or by simply clicking the “unsubscribe” link in any email we send to you for direct marketing purposes. We will comply with such request within a reasonable time.
Australian Privacy Principle 8 – Cross-border discloser of Personal Information
8.1 We are not likely to disclose Personal Information to overseas recipients.
8.2 However, note that when you use our website we may use “cookies” which is a small text file that our site may place on your computer as a tool to remember your preferences. You can refuse to use “cookies” by selecting the appropriate settings on your browser, however if you do this you may not have the full functionality of our website.
8.3 Our website may contain links to other websites. We are not responsible for the privacy practices of third parties or their websites. If you go to other websites from our websites we advise you to be aware of and read their privacy policy.
8.4 Our website also uses Google Analytics. This is a service which transmits website traffic data to Google services in the United States. It does not identify individual users or your IP address. However, by using our website you do consent to the processing of data about you by Google in the manner described in Google’s privacy policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript or use the opt-out service provided by Google.
8.5 We do not collect credit card or payment details. We use third party payment processing platforms whose details appear on our website at the time of payment. Those third parties may be located overseas and as such the information collected by them may be transmitted to overseas jurisdictions. You should make your own enquiries by reviewing the third party’s privacy policy.
8.6 You acknowledge that no data transmission over the internet can be guaranteed to be secure. We do not warrant the security of information you send to us online.
Australian Privacy Principle 9 – Adoption, use or disclosure of government related identifiers
9.1 We do not adopt government related identifiers of individuals as our own identifiers.
9.2 We will not disclose a Government related identifier (such as your tax file number, ABN, ACN or Director identification numbers) unless:
(a) the use or disclosure of the identifier is reasonably necessary for us to verify your identity for the functions we are providing to you;
(b) the use or disclosure of the identifier is reasonably necessary for us to fulfil our obligations to an agency or a State or Territory authority;
(c) the use of disclosure of the identifier is required or authorised by or under an Australian Law or a court/tribunal order.
Australian Privacy Principle 10 – Quality of Personal Information
10.1 We only collect Personal Information which is provided to us by you. You should ensure that all information you provide is accurate up-to-date and complete.
10.2 You must advise us if the information becomes inaccurate, up-to-date or incomplete.
Australian Privacy Principle 11 – Security of Personal Information
11.1 We store and secure your information as outlined above.
11.2 We will hold your information indefinitely.
Australian Privacy Principle 12 – Access to Personal Information
12.1 We will give you access to your Personal Information however we will not give you access if:
(a) We form the reasonable view that giving access would pose a serious threat to life, health or safety of any individual, or to public health or public safety;
(b) Giving access could have a serious impact on the privacy of other individuals;
(c) The request for access is frivolous or vexatious;
(d) The information relates to existing or anticipated legal proceedings between us and you and would not be accessible by the process of discovery in those proceedings;
(e) Giving access would reveal our intentions in relation to negotiations with the individual in such a way as to prejudice those negotiations;
(f) Giving access would be unlawful;
(g) Denying access is required or authorised by or under an Australian law or court / tribunal audit;
(h) Both of the following apply:
(i) We have reason to suspect that unlawful activity or misconduct of a serious nature that relates to our functions or activities has been, is being or may be engaged in;
(ii) Giving access would be likely to prejudice of taking of appropriate action in relation to the matter;
(i) Giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of an enforcement body;
(j) Giving access would reveal evaluative information generated by us in connection with a commercially sensitive decision-making process.
If we do not give you access because any of the above reasons we will advise you in writing:
- The mechanisms available to you to complain about the refusal;
- Other matters we are required to advise you by regulation; and
- We will take steps to give you access to the Personal Information in a way which meets our respective needs (if possible).
12.2 We will not charge for access to your Personal Information except if the Personal Information has been prepared by us and we would usually charge for that preparation.
Australian Privacy Principle 13 – Correction of Personal Information
13.1 You can access Personal Information that we hold about you and we will correct that information upon your advice that it is inaccurate, incomplete, misleading or not up-to-date.
13.2 You can contact iGyro at support@igyro.com.au for the above purposes.
13.3 You will be required to provide proof of identity before any information is shared with you.
13.4 Once we are satisfied as to your identity, we will make changes to the Personal Information held about you in writing.
13.5 We will advise any other entity to whom we have disclosed your information of the change within a reasonable time.
13.6 If we refuse to correct your information then we will advise you in wiring the following:
(a) The reasons for the refusal;
(b) The mechanisms available to complain about the refusal; and
(c) Any other matters required by regulation.
13.7 If we refuse to correct your information and you request us to associate with the information, a statement that the information is accurate, out-of-date or incomplete, irrelevant or misleading then we will take reasonable steps to make that statement apparent to the users of the information.
